We need support to create a template as stated in the knowledge base.
The data is all processed and already georeferenced and also appears in the table of supported file formats. Explicitly, these are outputs from the Pix4Dmatic software.
https://www.pix4d.com/product/pix4dmatic-large-scale-photogrammetry-software/
The link also contains the possible file formats.
The templates provided on the 3dm/Orbit homepage, especially those labelled with Pix4D, do not work.